HIGH PEAK ADVENTURE PVT. LTD.

Terms and Conditions

These Terms and Conditions (“Terms”) govern all treks, tours, expeditions, and travel-related services (“Trip” or “Services”) booked with High Peak Adventure Pvt. Ltd. (“Company,” “we,” “us,” or “our”), a company registered under the laws of Nepal with its registered office in Kathmandu, Nepal. By submitting a booking request, making a payment, or otherwise confirming a reservation, the individual or group making the booking (“Client,” “you,” or “your”) agrees to be bound by these Terms in full. Please read them carefully before booking.

1. Booking and Confirmation

• A booking is confirmed only upon receipt of the required deposit (or full payment, where specified) and written confirmation issued by the Company.
• The individual making the booking confirms that they have the authority to do so on behalf of all persons named in the booking, and that all such persons accept these Terms.
• Accurate personal details (full legal name as per passport, date of birth, nationality, passport number, and emergency contact) must be provided at the time of booking. The Company is not liable for issues arising from inaccurate information supplied by the Client.
• Trip itineraries, inclusions, and prices displayed on our website, brochures, or through our representatives are indicative and subject to confirmation at the time of booking.

2. Payment Terms

• A non-refundable deposit of 20% to 30% of the total trip cost (as specified in your booking invoice) is required to confirm a reservation, unless otherwise agreed in writing.
• The remaining balance must be paid no later than 30 days prior to the trip departure date, unless a different schedule is agreed in writing.
• For bookings made within 30 days of departure, full payment is required at the time of booking.
• Payments can be made via bank transfer, credit/debit card, or other methods specified by the Company. Bank charges, currency conversion fees, or transaction charges are borne by the Client.
• Failure to pay the balance by the due date may be treated as a cancellation by the Client, and the cancellation policy below will apply.

3. Cancellation Policy

Cancellations must be submitted to the Company in writing (email is acceptable). The following charges apply based on the number of days before the scheduled departure date that the Company receives written notice of cancellation:

• 30 days before departure: 50% of the total trip cost.
• 15 days before departure: 75% of the total trip cost.
• Less than 15 days before departure, or failure to arrive/no-show: 100% of the total trip cost.

Where the Company has already incurred non-refundable third-party costs (e.g., domestic flights, national park permits, special expedition permits, or restricted-area permits), such costs will be deducted in full regardless of the notice period given.

4. Trip Alterations, Postponement, and Cancellation by the Company

• The Company reserves the right to alter itineraries, accommodations, or trip dates where necessary due to weather conditions, political instability, natural disasters, road or trail conditions, government restrictions, or other circumstances beyond its reasonable control.
• If the Company cancels a trip prior to departure for reasons other than Force Majeure or failure by the Client to make payment, the Client will be offered a full refund of monies paid or the option to transfer payment to an alternative trip or future date.
• The Company is not responsible for costs incurred by the Client in preparation for the trip (e.g., visas, vaccinations, non-refundable international flights, or equipment purchases) in the event of cancellation or alteration.

5. Force Majeure

The Company shall not be held liable for any failure to perform its obligations, or for any loss, damage, delay, injury, or cancellation, resulting directly or indirectly from events beyond its reasonable control. Such events include, but are not limited to: natural disasters (earthquakes, landslides, avalanches, floods), extreme weather conditions, epidemic or pandemic outbreaks, war, terrorism, civil unrest, strikes, government action, border or trail closures, and mechanical failure of transportation. In such circumstances, additional costs incurred (rescue, alternative transport, extended accommodation) will be borne by the Client.

6. Health, Fitness, and Travel Insurance

• The Client confirms that they are in good health and possess a level of fitness suitable for the physical demands of the chosen Trip. It is the Client’s responsibility to disclose any pre-existing medical conditions to the Company prior to booking.
• Comprehensive travel insurance is mandatory for all Clients. Insurance must cover, at minimum, emergency medical treatment, helicopter evacuation/rescue at high altitude, trip cancellation, and repatriation. Proof of valid insurance must be provided before departure.
• The Company strongly recommends consulting a physician regarding vaccinations, altitude sickness, and other health considerations relevant to travel in Nepal prior to departure.
• For treks and expeditions reaching high altitude, the Client acknowledges the risks of Acute Mountain Sickness (AMS) and agrees to follow the guidance of the trip leader regarding acclimatization, descent, or evacuation.

7. Limitation of Liability

• The Company acts as an organizer and coordinator of Services provided by third parties, including but not limited to airlines, hotels, lodges, domestic transport operators, and government authorities. The Company is not liable for the acts, omissions, negligence, or default of such independent third-party suppliers.
• The Company’s liability, where established, shall be limited to the total amount paid by the Client for the Trip and shall not extend to indirect, incidental, or consequential loss, including loss of enjoyment or missed travel connections.
• The Company does not accept liability for personal injury, illness, death, loss, or damage to property arising from the Client’s own negligence, pre-existing medical conditions, engagement in activities outside the guided itinerary, or failure to follow the reasonable instructions of trip leaders and guides.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Nepalese law.

8. Trip Leader’s Authority

The Company’s trip leaders and guides have the authority to make decisions regarding the safety and welfare of the group, including altering the itinerary, arranging emergency evacuation, or requiring a Client to withdraw from the Trip if, in the leader’s reasonable judgment, continued participation would endanger the Client or the group. Such decisions are final, and no refund will be given for any portion of the Trip not completed as a result.

9. Passports, Visas, and Permits

• The Client is responsible for holding a valid passport (with at least six months’ validity from the date of travel), obtaining the correct visa for entry into Nepal, and complying with all immigration and customs requirements.
• The Company will assist in arranging trekking permits, national park entry fees, TIMS cards, and restricted-area permits as included in the trip package, based on accurate information and documents supplied by the Client in a timely manner.
• The Company is not liable for denied entry, visa refusal, or permit rejection resulting from the Client’s documentation, criminal record, or immigration history.

10. Behavior and Conduct

Clients are expected to conduct themselves respectfully towards local communities, guides, porters, staff, and fellow travelers, and to respect local customs, traditions, and environmental guidelines, including “leave no trace” principles. The Company reserves the right to remove any Client from a Trip, without refund, whose conduct is deemed to endanger, harass, or seriously inconvenience other members of the group or Company staff.

11. Photography and Marketing

Unless the Client notifies the Company in writing prior to departure that they object, the Company may use photographs or video footage taken during the Trip for marketing and promotional purposes, including on its website and social media channels, without further compensation to the Client.

12. Complaints

Any dissatisfaction with the Services provided should be raised with the trip leader or Company representative at the earliest opportunity during the Trip so that it may be addressed promptly. If unresolved, a formal written complaint must be submitted to the Company within 14 days of the Trip’s completion for review.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any dispute arising out of or in connection with these Terms or any Trip booked with the Company shall be subject to the exclusive jurisdiction of the competent courts of Kathmandu, Nepal.

14. Amendments to These Terms

The Company reserves the right to amend these Terms at any time. The version in effect at the time of booking shall apply to that booking, and any material changes will be communicated to Clients with confirmed bookings where relevant.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

High Peak Adventure Pvt. Ltd.

Address: Registered Office Address, Kathmandu, Nepal

Email: info@highpeakadventure.com

Phone: +977-9851223950

Registration No. / PAN: 604385558

By confirming a booking with High Peak Adventure Pvt. Ltd., the Client acknowledges having read, understood, and agreed to these Terms and Conditions in full.